The JetBlue Experience

About a week ago, during the day of Halloween, I had the opportunity to fly on JetBlue Airways for the first time. In this story, I will share my experience with you.

One thing I found I learned about JetBlue is that it is a low-cost carrier that still provides a good inflight service to its customers. Unlike some other air carriers of this type, passengers do not have to pay an extra fee for drinks and snacks. On my 2 hour flight from Orlando (MCO) to New York (JFK), the passengers had a choice of six different snacks. Another thing that I thought was interesting is that the airline does not use carts in the alley of the cabin. Those carts are heavy and in the way of the crew and of the passengers when they want to walk around the cabin. If there are no galley carts, I do you get a drink? A flight attendant goes row by row and ask the passengers which refreshment they would like. It is like in a restaurant, the flight attendant writes on a paper the drink the passenger asked and matched it to its seat number. A few minutes later, another flight attendant comes in the aisle holding a tray of the drinks the customers ordered. It is the first time I see this kind of method to distribute drinks. This process is probably faster and does not block the aisle entirely during the service, since it does not require a cart.

The flight from JFK to Boston was a short 35 minute flight and we were only offered two snacks, and a bottled water or Coca Cola. The airline calls it “JetBlue’s Express Service!”

Few minutes after takeoff from runway 31L at JFK.

A few minutes after takeoff from runway 31L at JFK.

JetBlue also offers inflight entertainment in the form of small screens behind every seat. Passengers can enjoy up to 100 channels on DirecTV and on Sirius XM Radio at no additional cost. Movies are available for $5 on the continental United States, but are free when flying outside the country. The airline also offers free internet service in the air. This feature is available on most aircraft in the fleet.

Before flight, the crew usually says to the passengers to enjoy their flight, but JetBlue does it differently, and instead says “we hope you enjoy the JetBlue Experience with us today.” I would recommend my readers to fly JetBlue Airways since I definitely appreciated the experience!

Next week, I am heading to Las Vegas for the 2015 NBAA Business Aviation Convention & Exhibition. The event welcomes 1,000 exhibitors and close to 100 business aircraft on the static display.